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Privacy Policy

Vantage is a product name of Inspire Loyalty Ltd who are a loyalty company who provide loyalty programmes to the travel & tourism industry by representing client loyalty websites and clients on the Vantage app, transactional products and data marketing platforms for their customers, partners and staff. Inspire Loyalty takes great care with personal information that is provided to us online, taking steps to keep it secure and ensure it is used for stated purposes only. All data we collect on this website or received via the Vantage app is encrypted which is evident by the SSL (secure sockets layer) padlock you can view in the browser of this website.

Collecting information about you

If you registered on this website and ticked the box before submitting the registration form you have given consent and agreed to receive future email messages relevant to your rewards account or the client’s business which we represent. We use a third party provider (The Rocket Science Group LLC d/p/a Mailchimp) to fulfil our email communications on our client’s behalf with a DPA (Data Processing Addendum) in place to comply with The GDPR. Should you prefer not to receive these electronic communications from us, you can unsubscribe by email to val@inspireloyalty.co.uk. You may also unsubscribe your details under My Account, after login to the hotel’s loyalty website where you registered. If you have subscribed by completing and submitting the registration form on this website and on the hotel website you register, but change your mind to receiving future emails, you can also click the unsubscribe link contained in any future email communications you receive. If you have submitted a contact us form or emailed our member support advisors directly we will use the contact information provided and data we store to help reply to your enquiry.

How we collect your information

The information we hold about you is collected from the registration form you completed on this website and the hotel website you registered where transactions which are processed are recorded on your account.

The type of information we hold

The information we hold is provided by you when you completed a registration form. This may include your name, address and contact details and any free format remarks you may have submitted to contact us.

Contacting you

We will use your contact details to communicate with you to advise of your points statement balance, or transactional enquiries or remind you about the features and benefits of the product you have registered for and tell you about other products and services which may be of interest to you – these are called marketing messages and you can change your mind about these communications at any time.
Who we might share your information with?

From time to time we may share your information with other people or organisations (who are also bound to keep it safe and secure) if we have a duty to disclose it, if it is required for law or regulation allows or requires us to do so, for legitimate business purpose. Inspire Loyalty is GDPR compliant.
Right to be forgotten

You have a right to request us to remove any and all information we hold about you by email to val@inspireloyalty.co.uk. You may also remove your details under My Account, Marketing Preferences, after login to the hotel website you registered. You can also request we remove your details form this website (Vantage) by email to val@inspireloyalty.co.uk and/or unsubscribe from any future email communications.

How can you access your information?

You can access the personal and transactional information we hold about you in the My Account area of the hotel website you registered, after login. You can also ask us to change or delete any personal information previously provided. If we can we will, but sometimes we have to maintain some records for legal reasons. If you cannot access your account by login and would like a copy of your information, you can write to us at the address supplied at the foot of this page.

How long will we keep your information?

We will not retain your personal information for longer than is necessary for the maintenance of your account, or to meet other legal or regulatory requirements.

We use hosting companies (Azure) to back up the contents of this website, including your data. Should your data be removed from this website at your request or by us, we will continue to store your data, and our website hosting companies will retain your information on their servers, for a further 30 days before the next back up. Should your data be removed from this website at your request or by us, our website hosts will hold your data for up to a further 120 days prior to permanent deletion while they replenish their own system back up. The information held on our hotel loyalty websites we represent are currently Siteground (www.siteground.co.uk) and Amazon Web Services (https://aws.amazon.com).